As one of the leading and widely preferred brands for air conditioners, LG air conditioners are known for their high-quality performance product. On top of that, they also offered thorough warranties that can safeguard consumers' interests. Planning to purchase an LG air conditioner, or have recently purchased one and need information related to its warranty coverage? Check out our guide about LG aircon warranty in Singapore below!
What Are The Coverage Details?
LG air conditioner warranties generally cover components, parts, and specific services. Wall Split, Cassette Split, Ducted Split, Multi V VRF, and Multi-split Inverter aircon models, used for commercial and normal households have warranty periods of 1 year. Coverage of warranty includes servicing functional spare parts, providing labor, and free transport. But do keep in mind that the coverage doesn't include replacement units.
Limitations or exclusions may apply, such as improper installation, natural wear and tear, unauthorized repairs, and issues due to the use of non-genuine LG parts.
Terms & Conditions for Warranty of LG Aircon
LG warranties in Singapore have a standard duration, which commonly spans a specific period from the date of purchase. But, different parts of the air conditioner might have varying warranty periods. This duration can vary, with typical coverage ranging from one to five years for different components or parts of the unit.
Understanding the Terms and Conditions of Warranty
The warranty period starts from the date of purchase, delivery, or installation (whichever is later) for each specific product model, covering both normal household and commercial use. During this period, LG Electronics Singapore Pte Ltd provides free labor, transport, and necessary replacements for product defects, subject to the outlined terms.
Exclusions and Limitations
- Coverage Exclusions: The warranty does not encompass installation works, structural modifications, or minor imperfections that don't significantly impact functionality.
- Product Eligibility: The warranty applies to products bought from authorized dealers in Singapore and covers only the original configuration, excluding consumables and non-functional parts.
- Registration Requirements: To qualify for warranty coverage, product registration within 15 days of purchase or valid proof of purchase is necessary.
- Reporting Defects: Any faults or missing parts must be reported within 7 days of purchase for warranty consideration.
- Service Charges: Charges may apply for services outside the warranty scope. LG reserves the right to refuse service for obsolete products or when accessibility is restricted.
- Product Replacement or Repair: LG may repair, replace, or exchange faulty products. Repaired and exchanged parts retain warranty coverage for a minimum of 30 days.
- Non-Covered Damages: The warranty does not cover damages due to external causes beyond LG's control, operator negligence, improper usage, or transportation.
- Consumable Exclusions: Consumable items, cosmetic defects, software issues, and non-fault-related damages are not covered.
- Limitations of Liability: LG holds no liability for consequential damages, operational delays, or data losses during servicing.
- Warranty Transfer: The warranty is non-transferable and applies solely to the product owner listed on the warranty card.
- Policy Variations: LG reserves the right to alter warranty terms without prior notice to comply with policies, laws, or service availability changes.
- Legal Jurisdiction: The warranty operates under Singaporean law.
How to Register and Activate LG Aircon Warranties?
- Step 1: If you are a registered user, you can simply sign in to your account here. If you are a new member, you have to create an account first and become a member. As a new member, you should put all your details such as name, mobile number, email address, etc.
- Step 2: Once logged in, click the support tab and select product registration.
- Step 3: Opt for “register your product” and click the right tab on top labeled “Let’s start registration”
- Step 4: Fill in the table provided with the information related to your LG air conditioner product, such as the model number, serial number, purchase date, and proof of purchase before submitting the form.
To qualify for warranty coverage, you should register your product no later than 15 days after purchase.
Promotion: Extended 4-year Warranty for the Air Conditioner
If you purchase your LG air conditioner from 7th July 2023 to 31st December 2023, you will qualify for the Extended 4-year Warranty promotion. The promotion provides an extended 4-year warranty period for the air conditioner's parts, in addition to the normal warranty specified in the Warranty Information provided by LG Singapore. But do keep in mind that this promotion is only qualified for certain products and participating retailers.
- Audio House Marketing Pte Ltd
- Best Denki Pte Ltd
- Courts (Singapore) Pte Ltd
- Gain City Best-Electric Pte Ltd
- Mega Discount Store Pte Ltd
- Parisilk Electronics & Computers Pte Ltd
- Pertama Merchandising Pte Ltd (Harvey Norman)
Participants in the promotion are also bound by a certain set of terms and conditions that can be found here.
As a consumer, you need to familiarize yourself with warranty terms to ensure peace of mind and hassle-free ownership. LG manufacturer warranty ensures that you can purchase your air conditioner with peace of mind